Frequently Asked Questions (FAQ)

Pet Store FAQ

1. What pet products do you offer?

We offer a wide range of pet products, including pet food, toys, mattresses, adoption kits, cleaning supplies, care products, pet apparel, training tools, etc. We focus on providing high-quality products to ensure the health and happiness of your pet.

2. Do you offer pet food?

Yes, we offer a variety of brands and types of pet food, including dog food, cat food, bird food, and small mammal food. We have dry food, wet food, and customized food for specific needs (such as allergies, weight loss, or elderly pet food, etc.).

3. Is your pet food suitable for pets of all ages?

We offer a variety of foods from young pets to senior pets, suitable for pets of different ages, sizes, and health needs. The packaging of each food will indicate the appropriate age and size requirements, and you can choose the right product according to the specific needs of your pet.

4. Do you have pet health and care products?

Yes, we provide pet health care products, including nutritional supplements, deworming, anti-allergy spray, skin care, etc. We also have cleaning products designed specifically for pets, such as pet shampoo, teeth cleaning tools, and hair care brushes.

5. How is the quality of your products?

We only work with well-known brands and provide products that have been strictly quality-tested. We are committed to providing high-quality, safe pet products to ensure that your pet receives the best care.

6. Do you provide pet grooming and care services?

Yes, we provide pet grooming services, including bathing, trimming, combing, nail trimming, etc. We have professional pet grooming staff to ensure that your pet receives gentle and professional care.

7. Can I return the product if the product I bought is not suitable for my pet or I am not satisfied with it?

We provide return and exchange services. If the purchased product is unopened and in its original packaging, you can apply for a return within 30 days of purchase. For specific return policies, please refer to our return policy page.

8. Do you provide pet boarding services?

Currently, we provide pet boarding services. We have a dedicated boarding area to ensure that your pet is loved and cared for when you leave. Please contact us in advance for the specific details and costs of boarding services.

9. Do you offer pet adoption services?

We work with local animal adoption agencies and hold regular pet adoption events. If you are interested in adopting a pet, please follow our official website or contact us for more information.

10. How do I choose the right products for my pet?

If you are not sure which products are best for your pet, please contact our customer service team or visit our store for consultation. Our staff will help you choose the right products based on your pet's type, size, age and health.

11. What payment methods do you offer?

We support a variety of payment methods, including credit cards, debit cards, Alipay, WeChat Pay, etc. You can choose the most convenient payment method to check out.

12. Do you provide international delivery?

We currently only provide delivery services within China. If you have international delivery needs, please contact us and we will do our best to provide you with relevant information.

13. How do I know about your promotions?

You can subscribe to our email newsletter or follow our social media platforms to keep up to date with the latest offers and promotions.